This page answers common questions about our Moodle themes. You can also find theme-specific FAQs on each theme’s product page. Have more questions? Please contact us.

General

Our premium Moodle themes are designed for universities, schools, businesses, government organizations, and training providers that need a professional, branded Moodle learning platform without investing in expensive custom theme development.

Commissioning a bespoke Moodle theme can be costly and time-consuming. Our ready-made premium themes offer a practical, cost-effective alternative, helping organizations launch professional Moodle websites faster without building a theme from scratch.

All our themes are built on Moodle’s core Boost theme, so they inherit Moodle’s core features and improvements as new versions are released and our themes are updated for compatibility. They combine modern, responsive designs with user-friendly interfaces and flexible customization options to match your organization’s branding.

With our themes, you can launch a professional Moodle learning platform faster while benefiting from Moodle’s ongoing development and improvements.

Yes. All our premium Moodle themes come with a 30-day money-back guarantee, so you can purchase a theme and test it in your own Moodle environment with confidence.

You can evaluate the theme’s features, customization options, and compatibility with your Moodle setup using your own courses, plugins, and configurations. This allows you to test everything privately with your own content.

If the theme isn’t suitable for your project, simply request a full refund within 30 days of purchase. No questions asked.

You can find the relevant theme installation instructions on the theme details page.
When we release an update for the Moodle version you purchased, it is provided free of charge. For example, a theme purchased for Moodle 5.3 includes available theme updates for Moodle 5.3.x. Updates for newer Moodle versions (such as Moodle 5.4) require a paid theme upgrade. Older Moodle versions may no longer receive new features or fixes. Please add elearning@3rdwavemedia.com to your contacts to help ensure update emails reach you.

You can find theme customization tutorials on the relevant theme’s product page.

You can email us at elearning@3rdwavemedia.com or use our contact form. Our support team will get back to you as soon as possible.

We welcome suggestions and feature requests. Please email elearning@3rdwavemedia.com with your ideas. We review requests when planning future theme updates, but cannot guarantee that every feature will be added.

Theme License

No. Our theme licenses are not subscription-based. You pay once, and your license remains valid for the Moodle version you purchased.

For example, if you purchase a theme for Moodle 5.3 LTS, you can continue using it with Moodle 5.3 for as long as you like. Available theme updates and standard theme-related support are provided while that version is actively maintained.

If you upgrade to a newer Moodle version in the future, you’ll need to purchase a theme upgrade. Our current upgrade fee is the same regardless of how many Moodle versions you skip, although pricing and availability may change over time.

There’s no requirement to upgrade until you’re ready.

No. A Single Application License is intended for one Moodle installation, plus its corresponding development or staging copy. Separate live installations count as separate applications, even if they share a domain.

For example, example.com/moodle1 and example.com/moodle2 are two separate Moodle installations. You would need two Single Application Licenses or one Multiple Applications License. The same applies to separate installations on subdomains.

A Multiple Applications License covers unlimited Moodle installations, including those on different domains, subdomains, and subfolders. See our license terms for details.

Yes. One Single Application License covers one production Moodle installation and its corresponding development or staging copy used for testing. A separate live Moodle installation requires its own Single Application License, even if it is hosted on the same domain or in another subfolder.

Yes. You can customize our themes to match your branding. See the relevant theme’s product page for customization tutorials.

Yes. Please contact us with your original order number or purchase receipt. We can review your purchase and advise on the available upgrade options and pricing.
Yes, you can. However, you need to respect the license terms. For multiple separate Moodle installations, including those on the same domain, subdomains, or different subfolders, you will need a Single Application License for each installation or a Multiple Applications License. Please retain the purchase details so that future upgrades can be arranged.
No, you can’t sell our themes as your own products or bundle them in your own products to sell to your clients. However, you can purchase theme licenses on behalf of your clients and charge separately for your design and development services. Please see our license terms, including the provisions relating to GPL-covered components.

Support

We release theme updates to fix bugs, improve compatibility, and introduce features when available. Release schedules and maintenance periods vary by Moodle version. Check the Changelog section on the relevant theme’s product page for details.

Please email elearning@3rdwavemedia.com with details of the issue, your Moodle version and build number, and your theme version. This will help us investigate.

No. Theme installation and client-specific customization or consultancy are not included in the theme license price. Please refer to the installation instructions on your theme’s product page.

Payments and Delivery

After purchasing a theme through Paddle, you’ll receive purchase confirmation and instructions for accessing your theme download. Paddle also provides your purchase receipt or invoice.

Please check the purchase confirmation email from Paddle for your receipt or invoice. If you need assistance, email elearning@3rdwavemedia.com.

We offer a 30-day money-back guarantee on our Moodle themes. If you’re not satisfied with your purchase, simply contact us within 30 days of purchase for a full refund. No questions asked.

We may offer discounts to registered charities and nonprofit organizations. Please contact us with details of your organization and the theme license you’re interested in, and we’ll let you know if a discount is available.

We occasionally offer special discounts to existing customers when launching new products. If you’re interested in purchasing another theme, please contact us to check whether any offers are available.