This page contains frequently asked questions about our Moodle themes. You can also find theme-specific FAQ on a theme’s details page. Have further questions? Please get in touch.

General

Our premium Moodle themes are specifically designed for businesses, governments and educational establishments who want to transform their Moodle sites to outstanding learning platforms. Our themes retain all of the Moodle original features for easy user/staff training but also come with stunningly attractive landing pages and intuitive overall UI and UX designs to impress and delight your users. The theme designs can be easily customised to meet your branding needs and it’s the most cost-effective way to have your company or organisation’s learning platform up-and-running quickly without spending thousands of dollars to go through a custom design/development process with a web agency.
You can find the relevant theme installation instructions on the theme details page.
If there is an available theme update for the Moodle version you bought we will email the update to you absolutely free. For example, if you bought a theme license for Moodle 4.4, you will receive free theme updates for Moodle 4.4.x in the future. Please make sure you whitelist our email (elearning@3rdwavemedia.com) so the update emails don’t end up in your spam folder!
If you’d like to upgrade from Moodle 4.4 to Moodle 4.5 an upgrade fee will apply.
You can find some relevant theme customisation tutorials on a theme’s details page.
You can email your questions to us at elearning@3rdwavemedia.com or use the contact form here. Our support team will get back to you asap.
Please email us at elearning@3rdwavemedia.com with your suggestions as we welcome all feature requests/suggestions for improving our themes. We’ve consistently added the most in-demand features to our themes and will continue to do so in the future.

Theme License

No, our theme licenses are not subscription-based. You pay once and the license is valid forever for the Moodle version you purchased it for.

For example, if you purchase a single application license for Moodle 5.0, you can use the theme on a Moodle 5.0 site for as long as you like. Free updates and support are included for that version.

If you upgrade your Moodle site in the future (e.g. from 5.0 to 5.1 or even 6.0), you can choose to upgrade your theme license for a fee. The upgrade fee is the same regardless of the version you’re upgrading to – you only pay when you’re ready.

There’s no pressure to upgrade. Our flexible pricing lets you pay only when needed, and many customers choose to upgrade every 1–3 years depending on their site plans.

Yes, of course. We’ve written useful tutorials to help you customise the themes to meet your own needs. You can go to a theme’s details page to see all of the relevant tutorials for that theme.
Yes, just email us with your purchase proof and we will give you a unique code to discount the money you’ve already paid.
Yes, you can. However, you need to respect the license terms. If your client intends to use the theme on multiple domains/subdomains you need to buy the Multiple Application License for them.
No, you can’t sell our themes as your own products or bundle them in your own products to sell to your clients. However, you can buy the theme licenses on behalf of your clients and charge them for any design/development services you do for them.

Support

We improve and update our themes on a regular basis to fix bugs and add new features. We always try to keep them up-to-date with the latest version of Moodle. On the theme details page you can find the theme “Changelog” section where you can view the theme change history.
You can email us at elearning@3rdwavemedia.com to report the bug/issue so we can investigate and fix it asap. It would be very helpful if you could include your Moodle version/build info and the theme version in your email to speed up the fix. Learn how to find out your Moodle version/build info here.
No, theme installation and client-specific theme customisation help/advice is not included in the theme license price. For Moodle theme installation, you might find this tutorial helpful.

Payments and Delivery

After you’ve purchased our theme via Paddle, you will immediately receive your product download link and an invoice from Paddle.
Just email us at elearning@3rdwavemdia.com to request one.
We offer a 100% money-back guarantee with all of our Moodle themes. If you decide you don’t want to use it and email us why within 30 days of buying, we promise you a full refund – no questions asked!
Yes, please get in touch and we will send you a discount. Discount amount varies based on the theme license you are intending to buy.
We always offer our existing customer substantial discounts when a new product is released. If you haven’t received the discount offer from us please get in touch so we can sort out the discount for you.